At Meverlybd, we want every gift to land perfectly. If something's not right with your order, here's exactly how we'll make it right.
1. What's Covered
You can request a return or exchange within 7 calendar days of delivery if:
| Situation | Covered? |
|---|
| Wrong item delivered (wrong size, color, or product) | ✅ Yes |
| Item arrived damaged or defective | ✅ Yes |
| Item is missing parts or accessories | ✅ Yes |
| You simply changed your mind | ✅ Yes, subject to conditions below |
| Item is a final sale / non-returnable category | ❌ No |
2. Conditions for a Valid Return
To be eligible, your item should be:
- Unused, unworn, and in its original condition (fit-check trying-on is fine for apparel-adjacent items).
- In its original packaging, with all tags, manuals, warranty cards, and accessories included.
- Accompanied by your original invoice or proof of purchase.
3. What Can't Be Returned
For hygiene, safety, or practical reasons, the following aren't eligible for return:
- Cosmetics, perfumes, and personal care items
- Perishables (food, flowers, etc.)
- Custom, personalized, or engraved gifts made specifically for your order
- Items explicitly marked "Final Sale" on the product page
- Items missing original packaging or parts
- Items damaged from misuse after delivery
4. How to Start a Return
- Reach out to us at meverlybd@gmail.com or +880 1974168968 within 7 days of delivery.
- Share the details — your order number, the item(s) involved, and the reason for return. If it's damaged or incorrect, a quick photo or video really speeds things up.
- Get confirmation — our team will review your request and send you return instructions once approved.
- Pack it up — securely repack the item in its original packaging with the invoice and accessories.
- Send it back — follow our team's instructions to return the item to our designated address.
5. Who Pays for Return Shipping
- Our mistake (wrong, damaged, or defective item) → Meverlybd covers the shipping cost.
- Change of mind or preference → the customer covers the return shipping cost.
6. Refunds & Exchanges
Once we receive your return, our team runs a quick quality check (QC). We'll email or call you with the outcome within 3–5 business days.
- Approved refunds are issued to your original payment method (or via mobile financial services/bank transfer, where applicable) within 7 business days.
- Exchanges, where requested and the replacement item is in stock, are shipped out as soon as the returned item passes QC.
7. Questions?
We're a small team that genuinely wants your gift experience to go right — reach out anytime.
Email: meverlybd@gmail.com
Address: Mohammadpur LTD 3, Dhaka 1207, Bangladesh